ACCOUNT & DATA

Delete your account

You can delete your myestateaccess account yourself, from inside the app, at any time. You do not need to contact us and you do not need permission from your estate.

Delete it in the app

1. Open the myestateaccess resident app.
2. Go to the You tab.
3. Scroll to Account and tap Delete my account.
4. Confirm. The account is erased immediately and you are signed out.

What gets deleted

• Your name, email address and phone number.
• Your access to every estate and house you belong to.
• Every visitor code you have ever generated, including any still active.
• Your sign-in record, so the account can no longer be used.

This is a deletion, not a deactivation. Nothing is kept in a recoverable state and it cannot be undone.

What the estate keeps

When a guard admits a visitor at the gate, that entry is written to the estate’s security log: the time, the outcome and which guard was on duty. Those records stay, because they are the estate’s account of who came through its gate — a resident being able to erase them would defeat the point of having a gate log at all.

The link between those entries and you is removed with your account. What remains cannot be traced back to you, your household or your codes.

If you cannot use the app

If you have lost access to your phone or can no longer sign in, email support@myestateaccess.com from the address on the account. We will confirm it is you, delete the account and write back to confirm. This is done within 30 days and usually within a few working days.

Estate administrators and guards

Guard and administrator accounts are created by an estate, not by signing up, and are closed by that estate’s administrator. If you are the only administrator of an estate, hand that role to someone else first — otherwise the estate would be left with nobody who can approve residents or revoke codes.